Refunds
I am committed to ensuring the 100% satisfaction of my art collectors. That's why once you’ve received your item, we'll give you seven (7) days to decide whether or not you’d like to keep that product or ask for refund.
I will notify you once I have received your request, and let you know if the refund was approved or not.
If approved, I will contact you to ask for pictures or other evidence of the demolished artwork and its belongings and you’ll be automatically refunded in your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too. The shipping cost of returning an item cannot be refunded.
Damages and issues
My priority is that you are satisfied. If your product arrives damaged, you must send an email to hello@barbaratraver.com with a photograph of the damage. Then, I will ask you for another photograph with the art print broken in half since, due to the fact that these are limited editions signed and numbered, for security reasons we must make sure that there is no duplicate copy.
Once this photograph is received, we will send you a new copy with the same numbering and with the greatest possible urgency at no additional cost.
Once an order has been sent to production, you can no longer edit any details or cancel it. If the shipment details were incorrect we are not responsible and will not offer replacements or refunds.
Exchanges
The fastest way to ensure you get what you want is to contact me and when your exchange request is accepted, make a separate purchase for the new item.
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